Are you the missing piece to our team? LoanCare is now hiring full-time on-site Loan Counselors for our 12PM-9PM shift with a starting rate $22.00/Hour plus shift differential.
Start off 2024 with a new and exciting career at LoanCare, a leading mortgage loan subservicing company. Our expanding call center is conveniently located just off the Rosemont Road exit on I-264 in Virginia Beach, VA.
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you!
WHO WE ARE
About us …
LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.
What Does Someone in this Role Actually Do?
- Assist homeowners with routine or complex issues and requests, in a high-volume call center environment 40-60 calls a day – 85% inbound.
- Process payments and perform financial interviews to offer solutions/opportunities for the customer to avoid serious delinquency.
- Use an advanced telephony system.
- Gather critical data and enter on a servicing platform.
- Promote the customer experience.
What You Will Need:
- Prior collections experience. Call Center experience is highly preferred. Bilingual -English/Spanish is a plus
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help others.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Why You Will Love LoanCare:
- Competitive Compensation
- On-the-Job Training to teach the foundations of mortgage loans
- Strong Benefit Package - medical, vision, dental and life insurance; 401(K), employee stock purchase plan & paid parental leave
- Opportunity to Grow Your Career
- Paid Time Off – 2 weeks of vacation (pro-rated), 9 company paid holidays, 3 personal choice days and paid sick time.
- Employee Discount Programs
- Tuition Reimbursement
- LoanCare Recognition Program
- Volunteer Program
All new employees are required to complete a criminal background check and drug screening prior to on-boarding. Additionally, employment, education or other verification may be required as it relates to the position. This will be discussed at the time an offer is presented and cannot be completed without your consent. LoanCare remains in legal compliance with all client, local and federal requirements.
Responsibilities:
- Promote the customer experience by offering high-quality solutions to customers who are delinquent on their mortgage loan
- Gather critical data, enter on a servicing platform, and make decisions to resolve customer home loan concerns
- Use an advanced telephony system and engage in inbound and outbound customer communication in a call center environment
- Process payments and evaluate accounts for customers up to 60 days delinquent
- Perform financial interviews to offer solutions/opportunities for the customer to avoid serious delinquency
- Update the system of record with information received from each customer interaction
- Perform all duties in accordance with company policies, procedures, and state/federal laws
- All other duties as assigned
Qualifications:
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Application Question(s):
- How many years of Collections Experience do you have?
- Do you have any Call Center Experience?
- If Yes, how many calls per hour did you take on average?
Ability to Relocate:
- Virginia Beach, VA 23452: Relocate before starting work (Preferred)
Work Location: In person