Sweet Water Decor is seeking a Customer Experience and Office Assistant to continue providing above and beyond service to the customers and fans of Sweet Water Decor, in addition to providing assistance and support to Sweet Water Decor’s office team.
MISSION
The mission of Sweet Water Decor is to Illuminate, Elevate, and Inspire. We create candles & home decor to bring light into peoples’ everyday lives.
We’re here to help our customers feel grounded and connected to those moments through cozy, comfortable spaces and fragrances they will want to revisit time and time again.
Location:
In office @ SWD Headquarters - Cranberry Twp., PA 16066, with optional 1-day work at home per week
Hours:
25-30 hours position with flexible daytime hours. 5+ hour shift, Monday to Friday. Part-time position with the opportunity to become full-time.
Job Benefits:
- Employee discount
- Flexible schedule
- 401(k) & 401(k) matching
Job Responsibilities Include (not limited to):
- Responsible for responding to customer messages on all retail platforms, including but not limited to our direct Sweet Water Decor website (Zendesk), Etsy, and Amazon.
- Owns customer experience procedures, including order returns and replacements.
- Documents order issues, including damages, order mistakes, and product defects.
- Processes claims for order damages to mail carriers and wrong items returned through Amazon.
- Monitors product reviews through all retail platforms.
- Keeps track of orders that cannot ship due to sold out stock, and communicates with customers.
- Collaborates with the shipping team to adjust orders as needed based on customer requests.
- Communicates with products team to provide customer feedback.
- Creates lists of potential wholesale customers through online research.
- Assists in bulk photo and text updates to online product listings.
- Organizes office supplies.
- Provides support to office team members through task assistance on a priority basis.
Minimum Qualifications:
- 2+ customer service and administrative assistance experience preferred.
- Solid computer skills.
- Comfortable spending the majority of work hours on a computer.
- Excellent verbal, written, and interpersonal skills.
- Positive attitude and demeanor.
- Ability to work independently as well as in a team environment.
- Able and comfortable to learn new software and websites to complete tasks.
- Highly organized with the ability to multi-task, manage, and prioritize work
- Thinks above and beyond to better SWD’s customer experience.
- E-commerce customer service experience preferred.
TEAM culture VALUES
CONNECTION
We connect with one another through teamwork, celebrations, and an atmosphere of positivity.
ACCOUNTABILITY
We are accountable to ourselves and our team by understanding the importance of our role and the part we play in the mission of Sweet Water Decor. We not only show up, but we take ownership in the work we do and the quality at which we are doing it.
RESPECT
We respect Sweet Water Decor and our fellow team members by making communication a priority. We value honesty and are empathetic in our interactions.
ENTHUSIASM
We are enthusiastic in our work at Sweet Water Decor. We maintain productivity and quality, while also keeping an attitude of positivity and flexibility.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- 401(k)
- Flexible schedule
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Cranberry Township, PA 16066 (Required)
Work Location: Hybrid remote in Cranberry Township, PA 16066