Full Job Description
We're looking for a Scheduler to coordinate services between clients and caregivers, implementing schedules, ensuring adequate staffing and maintaining continuity of care to best meet the needs of the clients. Join Visiting Angels and make a difference in people's lives!
Benefits / Compensation
- Competitive pay + Incentive bonus structure
- A supportive work environment
- Employee recognition awards
- Growth opportunities
- Aflac benefits: Life insurance, Dental, Vision, Accidental Injury, Critical Illness & more
- Same day pay available with Tapcheck
Primary Responsibilities
- Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
- Maintain computer schedules and ensure timely data entry for clients and caregivers.
- Contact clients and caregivers regarding day-to-day scheduling changes.
- Enter and maintain client and caregiver information into the database.
- Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
- Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
- Generate timely reports on caregiver supply and demand for direct supervisor.
- Communicate and reinforce Visiting Angels’ policies and procedures.
- Communicate and refer appropriate matters to the Operations Manager for direction.
- Perform general office duties, including but not limited to, word processing, filing, reception and telephone services, compliance and onboarding.
- Participate in 90-day, annual evaluations and performance improvement plans for the caregiver team.
- Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
Required Qualifications
- High school diploma and two years of experience in an office setting, preferably in private duty homecare.
- Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
- Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
- Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
- Present a well-groomed professional image representative of the business.
- Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions.
- Work independently and proactively with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to lawfully work in the U.S.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person