Job Title: Front Desk Receptionist
Location: Hendersonville, TN
Job Type: Full-time
Pay for Receptionist: $18 - $20
Benefits Front Desk Receptionist:
Work Schedule Receptionist:
- Monday 8:45 am to 6:30 pm with a lunch break
- Tuesday 9 am to 6:30 pm with a lunch break
- Wednesday 9 to 4:30 with a lunch break
- Thursday 8 am to 5:30 pm with a lunch break
- Friday 9 am to 2 pm
Job Description for Front Desk Receptionist:
Check-Out CA is the “Boss of Tomorrow”. The primary focus is patient accounts, mapping,
collections, and building patient relationships. Check-Out CA is primarily responsible for incoming calls, financial agreements, basic insurance questions, and strong closures at NP, R1, R2, R4, R5, and R6s. Check-Out CA is instrumental in working with the Check-In CA and
supporting her/him, as well as being aware of office flow.
Main Responsibilities for Receptionist:
During Shift:
Count, manage, and balance cash drawer
Retrieve and return Phone Messages
- Disturbed pink messages to appropriate individuals
- Re-schedule appointments, add transactions, and stop managers to missed appointments
Receive NP information from Screenings (Split with Check-In)
- Add NP Files, information, transaction, and payment to Platinum
Print Green Box List Daily
- Daily- go through outstanding HMAs on the list, note the times of patients scheduled for the day, manage those patient accounts
Print Red Box List Weekly
- Call and Stop Manage people who need to schedule workshops
Prepare HMA paperwork for upcoming/current shift
Promote “Promotions” at the front desk
- Make Body Signal information/handouts/flyers available
- Encourage guests at Workshops
Manage Lending Library Forms, check-outs, and returns with patients
Communicate with Exam/Adjusting Doctors regarding patient HMA and needs
Manage Patient Accounts
- Print Schedules and Receipts for Patients
- Enter Transactions (See Transaction List)
- Enter/manage appropriate “stop managers’”
- Collect Monthly Payments
- Prepare EFT forms for Office Managers
- Assign new gowns
- Collect payment for supplements/pro-shop sales
- Add PINCs
- Schedule Future Appointments, Re-schedule Missed Appointments and Consults
Check-out all patients at NPs, R1s, R2s, R4s, R5s, and R6s (see addendum)
Balance Platinum and Income during Report Time
Manage Gifting
- Patient of the Week
- Chiro Kid of the Month
- Family of the Month
- 1st Progress Exam
- R4
Manage Testimonials
- Receive testimonials
- Copy twice
- Give one copy to their Primary Doctor
- Send one copy to the person who referred them in with a Thank You Letter
- Scan Testimonials into team Documents
- Save by name
- Save by condition
Daily Closing Responsibilities for Front Desk Receptionist:
Balance Income
Prepare Daily Packet
- Copy Checks
- Print:
- Income sheet
- Transactions
- Transactions by method of payment; Checks, Cash
- Daily Summary Report
- Note the Arrival Number for the day
- Staple packet together
- Deposit checks and cash
Monday Meeting Responsibilities for Receptionist:
Net Momentum
FSV (Future Scheduled Visit)
Weekly Collections
Patient of the week
Be ready to receive Patients in need of gifting and/or other tasks
Thursday Weekly Closing Responsibilities for Front Desk Receptionist:
Confirming Transactions
Reviewing all patients' accounts who had special appointments scheduled:
(NP, Consults, R1s, R2s, R4s, R5s and R6s)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Schedule:
Work Location: In person