The Customer Service Training Manager will be responsible for the creation, implementation, and management of training and development programs for trainers and new hires. This role requires a deep understanding of adult learning principles and the ability to deliver engaging and effective training to a remote audience. The manager will also be tasked with performance management, providing updates to senior leadership, and continuously identifying opportunities for training improvement.
Zoro Values and Inclusive Culture:
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented and valued. We aim to empower all of our employees to learn about, raise awareness of, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow, and thrive.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.