Experience:
Overview
We are seeking a dedicated and detail-oriented Vacation Rental Housekeeping Manager to oversee the housekeeping operations for our portfolio of short-term rental properties. The ideal candidate will be responsible for ensuring the highest standards of cleanliness and guest satisfaction, managing a team of housekeepers, and coordinating with other departments to ensure smooth operations.
Key Responsibilities
Supervision and Training:
- Lead, train, and supervise a team of housekeepers to maintain high cleanliness standards.
- Conduct regular training sessions to ensure all team members are updated on cleaning protocols and safety standards.
Quality Control:
- Perform regular inspections of rental properties to ensure they meet the company’s cleanliness and maintenance standards.
- Address and resolve any housekeeping-related issues or guest complaints promptly and efficiently.
Scheduling and Coordination:
- Create and manage housekeeping schedules to ensure timely turnover of rental properties.
- Coordinate with the maintenance team to report and fix any issues found during cleaning.
Inventory Management:
- Maintain an inventory of cleaning supplies and equipment, ensuring timely reordering to avoid shortages.
- Track usage of supplies and manage the budget for housekeeping expenses.
Administrative Duties:
- Working within the management and scheduling systems.
- Maintain detailed records of cleaning schedules, inspections, and maintenance issues.
- Prepare regular reports for the Operations Manager on housekeeping performance and areas for improvement.
Vendor Management
- Recruitment of contractors for cleaning services
- Tracking of quality and maintaining relationships with vendors
Sourcing
- Working with vendors and home owners on sourcing and purchasing goods for cleaning and staging properties
Property Staging
- Helping to setup new vacation rentals for photography
- Understanding the implementation process ensuring high level of quality of property
Homeowner Interaction:
- Occasionally interact with homeowners to ensure their needs are met as well as address any special requests or issues are handled by housekeeping staff.
Guest Interaction:
- Occasionally interact with guests to ensure their needs are met and address any special requests or issues regarding housekeeping services.
Qualifications
- Minimum of 3 years of experience in housekeeping management, preferably in the hospitality or vacation rental industry.
- Proven experience in leading and managing a team.
Skills:
- Excellent organizational and time-management skills.
- Strong attention to detail and commitment to high standards of cleanliness.
- Good communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
Knowledge:
- Familiarity with housekeeping best practices and cleaning products.
- Knowledge of health and safety regulations in housekeeping.
Education:
- High school diploma or equivalent. Additional certification in hospitality management or a related field is a plus.
Benefits
- Competitive salary and performance-based bonuses.
- Health insurance.
- Paid time off
- Opportunities for professional development and career advancement.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Rotating shift
Experience:
- Cleaning: 3 years (Required)
Ability to Commute:
- Island Park, ID (Required)
Ability to Relocate:
- Island Park, ID: Relocate before starting work (Required)
Work Location: In person