Customer Service Representative
Houston, TX
8:00 AM to 5:00 PM - M to F
$22/hr
Qualifications:• High school diploma and at least two years of telephone customer service-related experience and/or training; bachelor’s degree preferred
- Business to business customer service experience in a call center environment preferred.
- Excellent communication skills (verbally and written)
- Highly organized with exceptional follow-up skills
- Strong attention to detail while having a sense of urgency for completing assignments.
- Excellent client relationship and rapport-building skills
- Must have demonstrated experience working as a team player in a collaborative environment.
- Experience using Microsoft Word, Excel, Windows; SAP experience preferred.
Responsibilities:• Opens and accurately maintains customer accounts by recording and updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution.
- Process accurate order entry
- Maintain customer service ACD targets.
- Establishes and maintains customer relationships with key assigned accounts.
- Ensures accuracy of order entry
- Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail.
- Demonstrates an elevated level of account ownership.
- Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers’ expectations.
- Monitors day to day open/back-order reports of each account within a portfolio
- Works to understand product schedule for Liquid and Powder Coatings manufacturing sites.
- Working understanding of color matching
- Routes calls to appropriate department if not able to answer customer’s inquiry.
- Utilizes SalesForce.com to capture complaint entries, price requests, call reports and conducts informational searches.
- Participates in department training and process improvements, to enhance customer service levels.
- Performs all special tasks as assigned by the CRM and Customer Service Manager
Job Types: Full-time, Contract
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Houston, TX 77041 (Preferred)
Ability to Relocate:
- Houston, TX 77041: Relocate before starting work (Required)
Work Location: In person