**Job Title:** Customer Service Representative
**Job Summary:**
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The role requires strong communication skills, the ability to analyze customer needs, and proficiency in outbound calling.
**Duties:**
- Communicate effectively with customers in person
- Analyze customer feedback to improve service quality
- Provide information about products and services
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
**Qualifications:**
- Previous experience in customer service or a related field
- Bilingual proficiency in English and another language is a plus
- Strong communication skills and the ability to empathize with customers
- Excellent phone etiquette and active listening skills
- Ability to analyze information and solve problems effectively
- Proficiency in data entry and CRM software is preferred
Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills are valued. Apply now to contribute to our commitment to delivering outstanding customer service.
Note: All positions are paid, including internship roles.
Job Type: Full-time
Pay: $20.06 - $22.22 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person